Privacy Policy

Your personal information and what we do with it

Why do you collect my information?

One You Lincolnshire collects your information when you are referred to us as a potential client to check that you are eligible for our service. We are the adult and child (4-12years old) integrated healthy lifestyle service commissioned by Lincolnshire County Council.   We provide behaviour change programmes to help clients achieve a healthy lifestyle sustainably. If you are enrolled in our service, we use your information to manage our interactions with you and the care we provide.

who do you get my data from?

Referrals into our service either come from you as a self-referral or from a healthcare professional. Ongoing data about your integrated health progress is received from you.

How does data protection law allow you to use my data?

If you have referred yourself into our service, we would be using your data on the basis that you have initially given us consent to do so, and from there that we are providing you with a healthcare service, which by itself gives us a basis for using your data. If you have been referred by a healthcare professional, we work on the understanding that they have discussed the initial referral with you and you agree with it being made, and once it is received by us similarly, that we are providing you with a healthcare service.

What information of mine do you use?

The personal data we use for you includes your name, date of birth, NHS number (if provided), address, your GP’s name and address and your gender. We also use more sensitive data including your ethnicity, health data (physical and/or mental), any disability you may have and medications that you use.  Personal data such as date of birth, postcode, and Body Mass Index, along with any disclosed health conditions all help us to determine if you are an eligible client for our service. When you provide weekly health data measurements, we store these so we can monitor programme activity and measure your progress for you. Your weight, postcode, ethnicity, disclosed mental or physical disability, gender, are stored to help us ensure we deliver inclusive programmes for the people and communities we serve.

do you share my information with anyone?

We share your name, contact details and eligibility information with other Thrive Tribe services, Fitness and Leisure Centres and external Healthy Lifestyle Programmes. This is only when required as part of your referral pathway and not for marketing purposes. We also share anonymous data with our commissioners at Lincolnshire County Council.

Does any of my information get sent outside the uk?

We send you information outside of the UK but not the EU.

How long do you keep my information?

We retain your information in line with the NHS Records Management Code of Practice 2021. For Childrens information we retain to 25 years from date of birth for child weight management (or 26 if the child was 17 when the programme ended).

What about my rights under data protection law, how can i activate them?

Under Data Protection law you have the right to:  Be informed how your data is used (which is what this leaflet is doing).  Access to your information. Rectification of errors. Erasure (in certain circumstances). Restriction of processing (in certain circumstances) Objection to processing. Data Portability. Understand whether profiling or automated decision-making is being used (see Section 9).  If you would like to request or discuss any of these, please contact our Data Asset Owner using the details at the end of this leaflet.

do you use any automated decision-making or profiling on my information?

We use your information to make automated decisions about you to check your eligibility for our programmes. This includes calculating your Body Mass Index for our Weight Management Programmes.

what do i do if i am concerned about how you are using my information?

In the first instance we would be grateful for the opportunity to respond to your concerns ourselves and hopefully sort out any issues for you. To help with this, please write to the following address:  
Dan Rogers, Head of Service, One You Lincolnshire.
If you are not satisfied with the outcome of our support, you may take your complaint to the Information Commissioner’s Office, which regulates Data Protection. Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. It can be contacted by telephone on 0303 123 1113 or by email on

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